Privacy Policy

This Privacy Policy explains how ARUM (“we,” “us”) collects, uses, and protects the information you share with us through this website. ARUM is a medical and wellness travel coordination company supporting international clients travelling to Korea.

Information we collect

When you submit an inquiry, we collect the details you choose to provide: your name, email address, country, area of interest, and the contents of your message. We ask that you do not include medical records or other sensitive health information in the form — if such information is needed, we will arrange a secure channel first.

Like most websites, our hosting provider may automatically log basic technical information (such as IP address, browser type, and pages visited) to operate and secure the site.

How we use your information

We use the information you provide to:

• respond to your inquiry and communicate with you;
• understand your goals and, if you choose to proceed, plan and coordinate your journey;
• operate, maintain, and improve this website.

We do not sell your personal information, and we do not use it for advertising.

How your information is shared

We share information only as needed to provide our services:

• with service providers who help us operate the site and communications (for example, our website host and form-handling provider);
• with healthcare providers, clinics, or other partners only at your direction and as necessary to coordinate the services you request;
• where required by law, or to protect the rights and safety of our clients and others.

International transfers

We operate between Korea and the United States, and support clients internationally. Your information may be processed and stored in either country, each of which may have different data-protection laws than your own.

Data retention

We keep inquiry information for as long as needed to assist you and for a reasonable period afterward, then delete or anonymize it. You may ask us to delete your information sooner (see below).

Cookies and analytics

This site does not use advertising or tracking cookies. Web fonts are loaded from Google Fonts, which may receive your IP address as part of serving those files. If we add analytics in the future, we will update this policy.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To make a request, email us at team@arumtravel.com and we will respond as required by applicable law.

Children’s privacy

This site is intended for adults and is not directed to children. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above.

Contact us

Questions about this policy or your information? Email team@arumtravel.com. ARUM is based in Korea and the US.